This hotel establishment has prepared this Internal Rules Regulation in which the rules of compulsory compliance for the users during their stay are established; individuals who will be referred to as Customers in the future. This Regulation is available to you, as a Customer, at all times, both in its Spanish language version and in its English language version; and can be consulted on our website.

CHAPTER I Admission Conditions

Article 1.- Admission Conditions

1.1.- This hotel is considered, for all purposes, a public use establishment, although admission or stay may be denied:

1. a) Due to lack of accommodation capacity or facilities.
2. b) For not meeting the admission requirements.
3. c) For engaging in behaviors that may pose a danger or nuisance to other individuals, whether users or not, or that hinder the normal development of activities.

1.2.- Our establishment will request the assistance of the Security Forces and Corps to evict those who fail to comply with this Internal Rules Regulation; fail to comply with the usual rules of social coexistence; or attempt to access or stay in the hotel for a purpose other than the normal use of the service.

Article 2.- Admission Requirements

2.1.- It will be a prerequisite to use the hotel room to properly complete the admission document upon arrival at the hotel; at this time, you will be informed about your rights and obligations as a Customer, as well as about the existence of this Internal Rules Regulation. 2.2.- When completing the admission document, you must present an official identification document, which will also be used by the hotel to complete the corresponding entry form in accordance with the current regulations on guest registration and entry forms. 2.3.- Once the admission document is completed, you will receive your copy, which will include, at least, the name, classification, and registration code in the Establishment Registry, room identification, number of people occupying it, entry and exit dates, contracted meal plan, and, when the accommodation contract has been signed directly between you and the hotel, the total price of the contracted stay.

Article 3.- Rights

As a Customer of this establishment, you have the following rights:

1. a) Receive truthful, sufficient, understandable, unequivocal, and prior information before contracting the accommodation period, as well as the final complete price, including taxes, with breakdown, if applicable, of the amount of any increases or discounts that may be applied to any eventual offer.
2. b) Obtain documents that verify the terms of the contract.
3. c) Access our establishment under the contracted terms.
4. d) Receive services under the agreed conditions.
5. e) Have your security and that of your belongings duly guaranteed in our hotel, as well as your privacy; and be informed of any temporary inconvenience that may disturb your rest and peace.
6. f) Receive information about facilities or services that pose a risk and the security measures taken.
7. g) Receive a receipt or invoice for the price paid for the services provided.
8. h) File complaints and claims and obtain information on the procedure for submitting them and their handling.
9. i) Refer to the privacy policy terms published on our website.

Article 4.- Obligations

As a Customer of this establishment, you have the following obligations:

1. a) Observe rules of coexistence and hygiene.
2. b) Respect the internal rules.
3. c) Respect the agreed departure date from the Establishment, leaving the room vacant on the scheduled date and time.
4. d) Pay for the services contracted at the time of entry or within the agreed period, without the act of filing a complaint exempting you from payment.
5. e) Respect this establishment, its facilities, and its equipment.
6. f) Respect the environmental surroundings.
7. g) Respect restricted areas and facilities due to age or contracted rates.

CHAPTER II Operating and Coexistence Rules

Article 5.- Reservation

5.1.- Every reservation will include the stay date, quantity and type of room with meal plan, cancellation policy, and additionally contracted complementary services; also including the total and broken down price for each of these concepts, unless offered as a package at an agreed global price. 5.2.- Prior to making a reservation and through the same means used to make it, or another of your choice, you will be informed of your rights and obligations, among others, of the cancellation policy for said reservation, which will be adjusted to the following conditions:

1. a) If the reservation is canceled with less than 24 hours before midnight on the day of check-in, you will be required to pay 100% of the amount.
2. b) If you vacate the reserved room before the date until which it was reserved, you will be charged for the services provided up to that point plus a penalty of 100% of the unused nights.
3. c) Non-refundable rates will apply conditions that have been previously agreed upon.
4. d) If the cancellation of the reservation is due to force majeure circumstances, including a crisis or health emergency affecting your place of residence or where this Establishment is located, paragraphs a) and b) will not apply; instead, you will receive a voucher, valid for one year, to stay at another time and under the same conditions, subject to availability.

5.3.- Our confirmation of your reservation will be considered a tourist accommodation contract; with a physical or electronic record available to you. 5.4.- Once you have received confirmation of your reservation, we will provide you with the reserved room type on the agreed date. 5.5.a.- If we confirm your reservation without requiring any advance payment, it will be held until the agreed time, and if no time has been agreed upon, the reservation will be held until 8:00 p.m. on the designated day. 5.5.b.- If you have paid an advance deposit, your reservation will be held without a time limit during the first night unless you notify us that you will arrive at another time or date of the reservation. If we do not receive such communication, we will put the room back up for sale and charge 100% as no show or cancellation fees.

Article 6.- Price

6.1.- You, as a Customer, must pay for the services contracted at the time of arrival, with the act of filing a complaint not exempting you from payment. 6.2.- Payment can be made by bank transfer in advance; credit card; or in cash up to the current quantitative limit according to the law at that time. 6.3.- If we ask for your credit card information, the advertising will indicate whether it is used as a guarantee of contract compliance or as advance payment. 6.4.- We reserve the right to require you to make a price advance payment when making a reservation, which will be considered as a down payment of the amount for the services provided.

Article 7.- Occupancy Period

7.1.- As a customer, you have the right to occupy the room from 2:00 p.m. on the first day of the contracted period until 12:00 p.m. on the designated departure date. In times of maximum occupancy of the establishment, room delivery may be delayed. You may access the common facilities of our establishment from 12:00 p.m. on the day of your arrival. 7.2.- Unless agreed otherwise, staying in your room beyond the contracted period will generate the obligation to pay the established amount for “late check-out” at a cost of €10 per hour. 7.3.- You may stay for more days than specified in the admission document, provided there is prior agreement based on availability. In case of agreement, it will be considered an extension of the initial contract and will be noted in the same admission document.

Article 8.- Safe and Safety Box Service in Rooms

8.1. The rooms in this establishment are equipped with a free safety box. 8.2.- Our hotel is not responsible for the loss or theft of money or valuables that are not deposited in the room’s safety box.

Article 9.- Room Cleaning Service

The room cleaning service is daily, from 9:30 a.m. to 2:00 p.m.

Article 10.- Prohibitions

10.1.- Smoking is prohibited throughout the establishment. 10.2.- Bringing food or drinks into our hotel to consume inside is prohibited. 10.3.- Hanging towels or any other garment on the room terrace railings is prohibited. 10.4.- Playing with balls or similar items that may damage the facilities is prohibited. 10.5.- This establishment does not allow pets, except for individuals accompanied by guide dogs due to visual impairments.

Article 11.- Limitations

11.1.- Access to a particular area or facility of the hotel will be limited:

1. a) When the established capacity has been reached and there is no availability in consideration of said capacity.
2. b) When the closing time of the area or facility has been exceeded.
3. c) When the minimum age required to enter the area or facility according to current regulations is not met.
4. d) When displaying or manifesting violent attitudes, especially when behaving aggressively or causing altercations.
5. e) When causing danger or disturbances to other users, or not meeting hygiene standards.

In particular, access, or in some cases, staying, will be prevented for individuals consuming drugs, narcotics, or psychotropic substances, or displaying signs of being under the influence.

• f) When wearing clothes or symbols that incite violence, racism, or xenophobia, as well as not wearing the required clothing according to the area or facility.

11.2.- This establishment may request the assistance of the Security Forces and Corps to evict those who do not comply with any of the limitations mentioned in the previous section. 11.3.- Customers found in any of the situations described in section 9.1 of this article are obliged to pay the expenses incurred up to the point of access prohibition or stay in the area or facility of the hotel.

Article 12.- Basic Rules on Attire and Cleanliness

12.1.- The Customer must be covered with clothing and according to the required etiquette for specific and punctual services communicated. 12.2.- Walking barefoot in the establishment is prohibited. 12.3.- Waste bins and ashtrays must be used.

Article 13.- Advice and Suggestions

Watch and keep an eye on your luggage. Do not leave it unattended. Keep the door closed when in your room. Close your room door when leaving, and try to open it again to make sure it is properly closed, even if you are only briefly absent. Lock your luggage when not in use and store it in the wardrobe. If the luggage has a lock, always use it. Never display jewelry, money, or valuables in your room. Immediately inform the Hotel Management of any abnormal incidents you notice, such as suspicious individuals in the hallway, repeated phone calls from unidentified persons, knocking on your room door from unknown individuals, or finding no one at the door when you go to open it. If you forget or lose your key, only the Reception staff is authorized to provide you with a new key to open your room. Do not be offended if Reception asks you to identify yourself when requesting a key, it is for your safety. When establishing social relationships with strangers, do not reveal the name of the establishment or your room number. Never allow people into your room with unsolicited deliveries. Never discuss specific plans for future trips, outings, etc., in public or with strangers. If you want your room to be serviced, hang the sign “Please, make up the room” on the outside of your room door. If you do not want to be disturbed, hang the sign “Please, do not disturb”. If you discover any damage or anomaly, contact Reception. Respect the areas where the rooms are located during nighttime and siesta hours, and in general, avoid making unnecessary noise. Please use the facilities properly, respecting the furniture and gardens of the hotel. Respect the schedules of all hotel facilities. We appreciate your participation in case a disaster drill and evacuation are practiced during your stay in the establishment. Some schedules may change depending on the time of year.

CHAPTER III Information on the hotel’s administrative organization

Article 14.- Doubts and Various Questions

In any case where you have doubts or questions regarding the operation of our hotel, you can approach the Reception staff, where they will be resolved or, failing that, the authorized personnel will be contacted to resolve your question or doubt; with the hotel manager being ultimately responsible for the hotel.

CHAPTER IV Information on additional services provided by third parties

Article 15.- Services provided by third parties

15.1.- This hotel is not responsible for services provided by companies different from the operator of this establishment. 15.2.- The hotel offers shuttle service through a third party at an additional cost, and also has a laundry and parking service in the same format. 15.3.- The rules for using each service are as follows: LAUNDRY – DRY CLEANING Information about these services’ conditions, prices, and delivery and return times can be found in your room. The establishment is not responsible for garments that shrink, discolor, or deteriorate due to their use conditions or compositions. PARKING AND GARAGE This service is available to the general public, and we cannot guarantee parking space availability. This service is subject to a daily unique fee per parked vehicle, to be paid at the hotel to later be settled via a ticket in the parking lot. When parking your vehicle, please take up only one parking space. The use of parking spaces designated for disabled individuals must be substantiated by displaying the required card inside the vehicle. For security reasons, vehicles are not allowed to park at the hotel’s main entrance, and we are not responsible for fines issued by the competent authorities as a result.

CHAPTER V Information on other services provided directly by the hotel

Article 16.- Services provided by the Hotel

16.1.- This hotel offers Customers the following services: Breakfast buffet restaurant and Bar 16.2.- The rules for using each service are as follows: Buffet Restaurant The buffet restaurant operates from 8:00 a.m. to 11:00 a.m. for breakfast. Breakfast can be ordered to the room for an additional cost during the same hours. If you need an early bird breakfast, please inform reception the previous night. Beverages are served in the bar area from 5:00 p.m. to 10:00 p.m. from Monday to Sunday. Taking food from the restaurant buffet is not allowed and this service is only accessible to Customers who have purchased it; it is personal and non-transferable. The indicated hours may be modified due to occupancy and operational reasons. The room service hours are the same as the lobby bar and have an additional charge. It is not allowed to: – Take food from the buffet restaurant. – Access the restaurant or bar wearing only a swimsuit.

CHAPTER VI Information for users about facilities or services that pose risks and the security measures implemented

Article 17.- Security on facilities and services

17.1.- All facilities or services of our hotel are equipped with measures that promote or guarantee your safety at all times. 17.2.- However, if you believe that using a facility or service may pose any health or physical safety risk, please contact our Management to inform you and dispel any concerns you may have. 17.3.- If you have doubts about any facility or service posing risks to your health or physical integrity, opt for a different service or facility.

CHAPTER VII Emergencies or Health Crisis

Article 18.- Action Protocols in Emergency Situations or Health Crisis

18.1.- In case Authorities declare an emergency or health crisis situation affecting the hotel’s normal operation, information will be adequately provided so that you, as a Customer, are aware of the measures taken and comply with them. 18.2.- The Customer who, in a declared emergency or health crisis situation by the Authorities, fails to comply with the mandatory or recommended measures adopted in this establishment may result in the immediate termination of their accommodation contract; canceling their stay without any refund, and with notice to the competent Authority.