Hotel Cetina S.L. hereby informs about its privacy policy applied to personal data. The use of the website does not imply that the user must provide any information regarding their identity and it cannot be associated with a specific user by the company. In the event that personal data is provided, such data will be collected and used in accordance with the limitations and rights established in the aforementioned regulation.

Privacy Policy

Who is responsible for processing your data?

• Data Controller: Hotel Cetina S.L.
• Tax ID (CIF): B73885295
• Postal Address: Calle Trapería, 32, 1º, 30001, Murcia.
• Email: rdm@cetinahotels.com

What type of data do we process?

Depending on the products, services or functionalities you wish to enjoy at any given moment, we will need to process different types of data. In general, such data may include, as the case may be, the following:

• Your identifying data (For example: Your name, surname, language, country from which you
• interact with us, contact details, etc.)
• Connection data, geolocation and browsing data (if you interact with us from a mobile device, for example).
• Commercial information if you are subscribed to our newsletter.
• Data about your tastes and preferences.

Please note that when we ask you to fill in your personal data to grant you access to a certain functionality or service on the website, we will mark some fields as mandatory, as they are data necessary for us to provide you with the service or grant you access to the specific functionality. Please be aware that if you decide not to provide us with this data, you may not be able to complete your registration as a user or enjoy those services or functionalities.

For what purpose do we process your personal data?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. To handle requests or inquiries made through the various channels integrated into our website.

We only process personal data that is strictly necessary to manage or resolve your request or inquiry.

2. For marketing purposes.

To the extent that you subscribe to our Newsletter, your personal data will be used to periodically send informative newsletters from the company. You should remember that you can unsubscribe from the Newsletter at any time and at no cost by contacting us through the email address of the data controller or by following the instructions provided in each of our communications.

3. Online Check-in Reservations

We will process the personal data necessary to manage your reservation and/or online check-in.

4. To participate in selection processes.

We will process the personal data you provide us through your CV and user profile form in order to manage applications for the offered job positions.

5. For social media management

If you follow us or contact us through the different social media platforms where we are present, we will process the data you provide us through them solely for the purpose of responding to your messages or comments and managing our contact list.

6. Usability and quality analysis for the improvement of our services (Cookies)

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform in order to make improvements. Likewise, occasionally, we carry out quality actions and surveys to understand the satisfaction level of our customers and users and to identify areas where we can make improvements.

What is the legitimacy for the processing of your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process these data, thus we will find different legal bases under the following purposes:

1. Handling inquiries for information.

The legal basis for the processing of your data is the informed consent to respond to the inquiries raised through the website, which implies the acceptance of these conditions by the interested party.

2. Marketing.

The legitimate basis for processing your data for marketing purposes is the consent you provide.

3. Online Check-in

The legal basis for the processing of your data is your consent, as well as the execution of a contract which you are a part of.

4. Selection Processes

The legal basis for processing your data for personnel selection purposes is your consent when sending us your CV and accepting the Privacy Policy of the website.

5. Social Networks

The legal basis is the informed consent to respond to inquiries raised through the social network, as well as when you follow us and wish to be part of our contact list.

6. Usability and Quality Analysis (Cookies)

User consent for the implementation of cookies.

How long will we keep your data?

1. Information Requests

We will process your data for as long as necessary to address your request or inquiry and then for an additional 1 year.

2. Marketing

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter.

3. Online Check-in

Your data will be retained for the time necessary to provide the service, as well as for potential claims or judicial or police requirements.

4. Selection Processes

We will process your data for the duration of the selection process and then for an additional two years so that you can apply for future job positions.

5. Social Networks

We will process your data for as long as necessary to address your request or inquiry and as long as you are a follower of our profile.

Will we share your data with third parties?

Personal data will not be transferred or communicated to third parties, except: legal obligation, we obtain your express consent or we understand that there is a legitimate interest on our part, which will be duly communicated to you.

However, we inform you that we are present on the following social networks: Facebook, LinkedIn, Twitter and YouTube, to keep our followers informed about the news and services of the company. You can access these social networks voluntarily through the links available on the website or by accessing directly and on your own through the browser or installed app. Please be aware that this website is not responsible for the use of data that may be made by these social media platforms. However, in cases where this data is generated on the social media platform as a result of interaction with our official account, we will be jointly responsible for its processing along with the social media platform. To consent to our sharing from this website and the processing of your data, it is necessary to carefully review the privacy policy of the social media platform you wish to access.

• Facebook: https://www.facebook.com/privacy/explanation
• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• YouTube: https://www.youtube.com/intl/en/about/policies/#community-guidelines
• Twitter: https://twitter.com/en/privacy

Therefore, before clicking on the logos of the social networks present on our website, you can inform yourself and redirect with prior knowledge of the processing of your data and voluntarily.

Other technological services:

• WhatsApp: https://www.whatsapp.com/legal/updates/privacy-policy/?lang=en
• “Group” companies based on the legal basis of legitimate interest in/from

What are your rights when you provide us with your data?

We commit to respect the confidentiality of your personal data and to ensure the exercise of your rights. You can exercise them at no cost by sending us an email to our address reservas@cetinahotels.com, simply indicating the reason for your request and the right you want to exercise. In case we consider it necessary to identify you, we may ask you for a copy of an identification document. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to: Request us for access to your data that we have. Request us to rectify the data we already have. Please note that by actively providing us with your personal data through any means, you guarantee that they are true and accurate, and you agree to notify us of any changes or modifications to them.

Request us to delete your data to the extent that they are no longer necessary for the purposes for which we need to process them as we have informed you previously or if we no longer have the legitimacy to do so. Request us to limit the processing of your data, which means that in certain cases you may request us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. Receive the personal data that concern you and that you have provided to us, in a structured, commonly used and machine-readable format, as well as to transmit them to another data controller. Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data. Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php.

Changes to the Privacy Policy

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do so, we will notify you through various channels via the Platform or even communicate it to your email address when the change in question is significant to your privacy so that you can review, assess and, if necessary, object to or unsubscribe from any service or functionality.

Information About Cookies

We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with us and, in certain cases, show you advertising based on your browsing habits. Please read our Cookie Policy to learn in more detail about the cookies and similar devices we use, their purpose and other relevant information.