INTERNAL REGULATIONS
INTERNAL REGULATIONS
This hotel establishment has drawn up the present Internal Regulations, which establish the rules of mandatory compliance for the guests during their stay; individuals hereinafter referred to as Guests.
This Regulation is available to you, as a Guest, at all times both in its Spanish language version and in its English language version; it can be consulted on our website.
CHAPTER I Admission Conditions
Article 1.- Admission Conditions.
1.1.- This Hotel is considered, for all intents and purposes, a public use establishment, although admission or stay may be denied:
- a) Due to lack of accommodation capacity or facilities.
- b) For failing to meet admission requirements.
- c) For adopting behaviors that may endanger or inconvenience other individuals, whether users or not, or that hinder the normal development of the activity.
1.2.- Our Establishment will seek the assistance of the Security Forces and Bodies to evict those who fail to comply with this Internal Regulation; fail to comply with the usual rules of social coexistence; or intend to access or remain in the Hotel for a purpose other than the normal use of the service.
Article 2.- Admission Requirements.
2.1.- Prior to using the hotel room, it will be necessary to complete the admission document correctly upon arrival at the Hotel; at which time you will be informed of your rights and obligations as a Guest, as well as the existence of this Internal Regulation.
2.2.- When completing the admission document, you must present an official identification document, which will also serve for the Hotel to complete the corresponding entry form in accordance with current regulations on traveler registration books and entry forms.
2.3.- Once the admission document has been completed, you will be given your copy, which will include, at least, the name, classification, and registration code in the Establishment Register, the identification of the room, the number of people who will occupy it, the dates of arrival and departure, the contracted meal plan, and, when the accommodation contract has been signed between you and the Hotel directly, the total price of the contracted stay.
Article 3.- Rights.
As a Guest of this establishment, you have the following rights:
- a) To receive truthful, sufficient, understandable, unequivocal, and prior information before contracting the accommodation period, as well as about the final total price, including taxes, with breakdown, if applicable, of the amount of any increases or discounts that may apply to any eventual offer.
- b) To obtain documents accrediting the terms of the contract.
- c) To access our Establishment on the contracted terms.
- d) To receive services under the agreed conditions.
- e) To have your safety and that of your belongings properly guaranteed in our Hotel, as well as your privacy; and to be informed of any temporary inconvenience that may disrupt your rest and tranquility.
- f) To receive information about facilities or services that pose any risk and the security measures adopted.
- g) To receive an invoice or receipt for the price paid for the services rendered.
- h) To file complaints and claims and obtain information on the procedure for submitting them and their treatment.
- i) To consult the terms of the privacy policy published on our website.
Article 4.- Obligations.
As a Guest of this establishment, your obligations are:
- a) To observe the rules of coexistence and hygiene.
- b) To respect these internal regulations.
- c) To respect the agreed departure date from the Establishment, vacating the room on the agreed date and time.
- d) To pay for the contracted services upon entry or within the agreed period, without the fact of making a complaint implying exemption from payment.
- e) To respect this Establishment, its facilities, and its equipment.
- f) To respect the environmental surroundings.
- g) To respect the areas and facilities restricted by age or contracted rates.
CHAPTER II Operating and Coexistence Rules
Article 5.- Reservation.
5.1.- Every reservation will include the stay date, quantity and type of room with its meal plan, cancellation policy, and additionally contracted complementary services; also stating the total and itemized price for each of these concepts, unless it has been offered as a package at an agreed global price.
5.2.- Prior to making your reservation and by the same means used to make it, or another of your choosing, you will be informed of your rights and obligations, including the cancellation policy of said reservation, which shall be subject to the following conditions:
- a) If the reservation is canceled less than 24 hours before 12:00 a.m. on the day of arrival, you will be required to pay 100% of the amount.
- b) If you vacate the reserved room before the date until which it was reserved, you will be charged for the services provided up to that time plus a penalty of 100% of the unused stays.
- c) When it comes to non-refundable rates, the conditions previously agreed upon will apply.
- d) If the reservation is canceled due to force majeure circumstances, including a crisis or health emergency affecting your place of residence or the location of this Establishment, paragraphs a) and b) will not apply, but you will receive a voucher, valid for one year, to stay at another time and under the same conditions, subject to availability.
5.3.- Our confirmation of your reservation will be considered a tourist accommodation contract; with physical or electronic evidence available to you.
5.4.- Upon confirmation of your reservation, we will provide you with the reserved room type on the agreed date.
5.5.a.- If we confirm your reservation without requiring any advance payment as a deposit, it will be held until the agreed time, and if not agreed upon, the reservation will be held until 8:00 p.m. on the specified day.
5.5.b.- If you have paid an advance deposit, your reservation will be held without a time limit during the first night, unless you inform us that you will arrive at a different time or date than the one reserved. In the event of not receiving such communication, we will put the room back on sale and charge 100% as no-show or cancellation fees.
Article 6.- Price.
6.1.- You, as a Guest, must pay for the contracted services upon arrival, without the fact of making a complaint implying exemption from payment.
6.2.- Payment of the price can be made by bank transfer in advance; bank card; or in cash up to the quantitative limit in force at any given time according to the law.
6.3.- If we request your bank card details, the advertisement will specify whether it is used as a guarantee of contract compliance or as an advance payment.
6.4.- We reserve the right to require you to make an advance payment of the price as a deposit when making a reservation, which will be understood as a down payment on the amount due for the services provided.
Article 7.- Occupancy Period.
7.1.- As a guest, you have the right to occupy the room from 2:00 p.m. on the first day of the contracted period until 12:00 p.m. on the designated departure date. On dates of maximum occupancy of the establishment, the delivery may be delayed. In any case, you may access the common areas of our Establishment from 12:00 p.m. on the day of your arrival.
7.2.- Unless otherwise agreed, prolonging the occupancy of your room for a period longer than contracted will generate the obligation to pay the established “late check-out” fee at a cost of €10 per hour.
7.3.- You may stay for additional days beyond those specified in the admission document, provided there is prior agreement regarding availability. In case of agreement, it will be considered an extension of the initial contract and will be noted in the same admission document.
Article 8.- Safety Deposit Box and In-Room Safe Service.
8.1.- The rooms of this Establishment are equipped with a free safety deposit box.
8.2.- Our Hotel is not responsible for the loss or theft of money or valuables that are not deposited in the room’s safe.
Article 9.- Room Cleaning Service.
The room cleaning service is provided daily from 9:30 a.m. to 2:00 p.m.
Article 10.- Prohibitions.
10.1.- Smoking is prohibited throughout the Establishment.
10.2.- It is prohibited to bring food or drinks into our Hotel to be consumed inside.
10.3.- Hanging towels or any other garment on the railing of the room terraces is prohibited.
10.4.- Playing with balls and similar items that may damage the facilities is prohibited.
10.5.- This Establishment does not allow pets, except for individuals accompanied by guide dogs due to visual impairments.
Article 11.- Limitations.
11.1.- Access to a zone or facility of the Hotel will be limited:
- a) When the established capacity has been reached and there is no availability due to said capacity.
- b) When the closing time of the zone or facility has been exceeded.
- c) When the minimum age established to access the zone or facility according to current regulations is not met.
- d) When violent attitudes are displayed, especially when behaving aggressively or causing disturbances.
- e) When situations of danger or discomfort to other users arise, or when hygiene conditions are not met. In particular, access or, where appropriate, permanence, will be prevented for individuals who are consuming drugs, narcotic or psychotropic substances, or show signs of having consumed them, and those who show signs of obvious drunken behavior.
- f) When wearing clothing or symbols that incite violence, racism, or xenophobia, as well as when not wearing the required attire according to the zone or facility.
11.2.- This Establishment may request the assistance of the Security Forces and Bodies to evict those who fail to comply with any of the limitations mentioned in the previous section.
11.3.- The Guest who finds themselves in any of the situations provided for in section 9.1 of this article is obliged to pay the expenses incurred until the prohibition of access or permanence in the zone or facility of the Hotel.
Article 12.- Basic Rules on Dress and Cleanliness.
12.1.- The Guest must be covered with clothing and according to the required dress code for specific, punctual services communicated.
12.2.- Walking barefoot around the Establishment is prohibited.
12.3.- Waste bins and ashtrays must be used.
Article 13.- Advice and Suggestions
Watch and control your luggage. Do not leave it unattended.
Keep the door closed when in your room. Close the door of your room when leaving it, and try to open it again to make sure it is properly closed, even if your absence is only for a short time.
Close your luggage when not in use and place it in your closet. If the luggage has a lock, always use it.
Never display jewelry, money, or valuables in your room.
Immediately notify the Hotel Management of any abnormal events you notice, such as suspicious individuals in the hallway, repeated phone calls from unidentified persons, knocks on the door of your room from unknown individuals to you, or finding no one at the door when you go to open it.
If you forget or misplace your key, only Reception staff are authorized to provide you with a new key to open your room.
Do not be upset if Reception asks you to identify yourself when requesting the key, it is for your safety.
When establishing social relationships with strangers, do not reveal the name of the Establishment or the number of your room.
Never allow people into your room with deliveries that have not been requested.
Never discuss specific plans for future outings, trips, etc., in public or with strangers.
If you wish to have your room cleaned, hang the sign “Please clean the room” on the outside of your room door. If you do not wish to be disturbed, hang the sign “Please do not disturb.”
If you discover any type of damage or anomaly, contact Reception.
Respect the areas where the rooms are located during nighttime and siesta hours, and in general, avoid making unnecessary noise.
Please use the facilities properly, respecting the furniture and gardens of the Hotel.
Please respect the schedules of all the Hotel’s facilities.
We appreciate your participation in the event that, during your stay at the Establishment, any disaster drill and evacuation is conducted.
Some schedules may change depending on the time of year.
CHAPTER III Information on the Administrative Organization of the Hotel
Article 14.- Questions and Various Issues.
In any case where you have doubts or questions regarding the operation of our Hotel, you may contact the Reception staff, where they will be resolved for you or, failing that, the authorized personnel to resolve your issue or question will be contacted; the Hotel director being the ultimate responsible party.
CHAPTER IV Information on Complementary Services Different from Those Directly Provided by the Hotel
Article 15.- Services Provided by Third Parties.
15.1.- This Hotel is not responsible for services provided by companies other than the operator of this Establishment.
15.2.- The hotel has a Shuttle service through a third party and at an additional cost, likewise, it also has a laundry service and parking in the same format.
15.3.- The rules of use for each service are as follows:
LAUNDRY – DRY CLEANING
In your room, you will find information about the conditions of these services, their prices, and schedules for the delivery and return of garments.
This Establishment is not responsible for garments that shrink, fade, or deteriorate due to their conditions or compositions of use.
PARKING AND GARAGE
This service is available to the general public, and we cannot guarantee the availability of parking spaces.
This service is subject to payment of a daily flat rate per parked vehicle, payment that will be made at the hotel to later be settled through the parking ticket.
When parking the vehicle, only one parking space should be occupied.
The use of the parking area designated for the disabled must be justified by displaying the mandatory card inside the vehicle.
For security reasons, vehicles are not allowed to park in front of the main entrance of the Hotel, and we are not responsible for fines by the competent authorities as a result of this.
CHAPTER V Information on Other Services Provided Directly by the Hotel
Article 16.- Services Provided by the Hotel
16.1.- This Hotel offers the following services to Guests: Breakfast buffet restaurant and Bar.
16.2.- The rules of use for each service are as follows:
Buffet Restaurant
The buffet restaurant is open from 8:00 a.m. to 11:00 a.m. for breakfast. Breakfast can be ordered to the room for an additional cost during the same hours.
In case of needing an early bird breakfast, you must inform the reception the night before.
In the rest of the bar area, drinks are served from 5:00 p.m. to 10:00 p.m. from Monday to Sunday.
Taking food from the buffet restaurant is not allowed, and this service is only accessible to Guests who have contracted it; being personal and non-transferable. The indicated hours may be modified due to occupancy and operational reasons.
The room service hours are the same as the lobby bar and have an additional cost.
It is not allowed:
- taking food from the buffet restaurant.
- accessing the restaurant or the bar with swimwear only.
CHAPTER VI Information to Users about Installations or Services That Pose Some Risk and the Measures Taken in This Regard
Article 17.- Security on Facilities and Services.
17.1.- All facilities or services of our Hotel are equipped with measures that promote or guarantee your safety at all times.
17.2.- However, if you believe that the use of any facility or service may pose any risk to your health or physical integrity, we strongly urge you to contact our Management to be informed and have any concerns addressed. In any case, if you have doubts about whether the use of any facility or service may pose risks to your health or physical integrity, opt for another service or facility.
CHAPTER VII Emergencies or Health Crises
Article 18.- Protocols for Action in Cases of Emergencies or Health Crises.
18.1.- In case the Authorities declare a state of emergency or health crisis that affects the normal operation of our Hotel, adequate information will be provided so that, as a Guest, you are aware of the measures being taken and comply with them.
18.2.- The Guest who, in a situation of emergency or health crisis declared by the Authorities, fails to comply with the measures, whether mandatory or recommended, adopted in this Establishment may motivate the immediate termination of their accommodation contract; their stay being canceled without any right to a refund, and with notice to the competent Authority.
